Return & Exchange Policy

Japanese
 Returns acceptance period: Returns are only accepted if you contact us within 14 days of receiving the product.

Return Policy:

  • Returns and exchanges are only accepted in the case of defective products or incorrect deliveries.
  • The item must be unused, unworn, with tags attached, and in its original packaging.
  • Proof of purchase (receipt, etc.) is required.

Returns and exchanges for customer convenience:

  • As a general rule, differences in size or image are not permitted .
  • However, if you have special circumstances, please contact us by email and we will consider making an individual arrangement.

Return Procedure: Please contact us in advance by email ( contact@awaitingfalkor.com ). We will provide you with a return address depending on the situation. Returns will not be accepted without prior contact.

Return shipping fee:

  • Defective products/misdeliveries: Our company will bear the costs
  • Customer convenience: Generally not allowed. In case of special circumstances, the customer will be responsible for the costs.

Refund: Once the returned item is confirmed, the refund will be processed within 5-10 business days using the same payment method .

English
Return Period: Returns are accepted only if you contact us within 14 days of receiving your order.

Eligibility:

  • Returns/exchanges are accepted only for defective or misdelivered items.
  • Items must be unused, unworn, with tags attached, and in original packaging.
  • Proof of purchase is required.

Customer Convenience Returns:

  • Returns or exchanges due to customer convenience (wrong size, change of mind, etc.) are not accepted in principle .
  • However, depending on circumstances, special arrangements may be considered. Please contact us by email.

Procedure: Contact us first at contact@awaitingfalkor.com. Return addresses vary depending on the situation and will be provided individually. Returns without prior contact will not be accepted.

Shipping Costs:

  • Defective/misdelivered items: Covered by our store.
  • Customer convenience: Not accepted in principle. If exceptionally arranged, customer bears the cost.

Refunds: Refunds will be processed within 5–10 business days via the original payment method, after receiving and inspecting the returned item.