Privacy Policy

*The English translation is provided after the Japanese text.

Japanese ( Privacy Policy )

Awaiting Falkor operates this store and website (including all related information, content, features, tools, products, and services) to provide you with a curated shopping experience (the "Service"). Awaiting Falkor is powered by Shopify , which enables us to provide the Service. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Service, make purchases or other transactions with us, or otherwise communicate with us. If there is any conflict between our Terms of Use and this Privacy Policy, this Privacy Policy will take precedence with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

"Personal Information" means information that identifies or can reasonably be associated with you or another individual (but does not include anonymized information). We may collect and process the following categories (including inferences drawn from them), depending on your use and applicable law:

  • Contact Information : Name, address, billing address, shipping address, telephone number, email address
  • Financial information : credit/debit card information, account information, payment information/confirmation, transaction details, etc. ( * We do not hold card information)
  • Account information : username, password, security questions, settings
  • Transaction information : Views, Cart, Wishlist, Purchases, Returns, Exchanges, Cancellations, Transaction History
  • Communications with our company : details of exchanges with customer support, etc.
  • Device information : device/browser/network, IP address, identifiers
  • Usage information : access methods, times, navigation, and other interactions

Sources of personal information

  • Directly from you : account creation, visits/use, inquiries, and other offers
  • Automatically : collected from your device through cookies and similar technologies
  • From service providers : collection and processing in connection with commission
  • From partners and third parties

Purpose of use of personal information

  • Providing, customizing, and improving our services : Fulfilling contracts, processing payments, fulfilling orders, managing accounts, shipping, returns, and exchanges, posting reviews, and making recommendations based on purchase history, etc.
  • Marketing and advertising : Sending emails and other information, displaying personalized advertisements on and off the site
  • Security and fraud prevention : authentication, detection / investigation / response to fraud, misconduct, and illegal activity, ensuring the security of the service (customers are responsible for managing their authentication information)
  • Communication : Support, responsiveness, and relationship maintenance
  • Legal reasons : compliance with laws and regulations, responding to legal process, handling disputes, investigating and enforcing terms and policies

Disclosure of Personal Information

For legitimate purposes, we may disclose your information to:

  • Shopify , vendors, and other third parties : IT , payments, analytics, support, cloud, fulfillment, and shipping
  • Business/marketing partners : Personalized advertising, etc. (used in accordance with each company's policy). Depending on your region, you may have the right to opt out of the sale and sharing of information for targeted advertising . → Opt out [ here ]
  • With customer instructions and consent : shipping, SNS widgets, login integration, etc.
  • Sharing within affiliated companies and corporate groups
  • Business transactions and legal requirements : responding to mergers, bankruptcy, subpoenas, etc., and protecting our rights

Relationship with Shopify

The Service is hosted by Shopify , which processes your personal information to provide and improve the Service. This information may be shared with Shopify and third parties located overseas. Shopify may also use your personal information for the purpose of enhancing its features based on data obtained from your interactions with Shopify, other merchants, and Shopify , and is responsible for such processing. For more information and to exercise your rights, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal Please refer to.

External Site Links

This site may contain links to external service sites and platforms. Please check the policies of each site. We do not guarantee their privacy, security, accuracy, etc. Information provided in public or semi-public areas (such as social media ) may be viewed by other users. The inclusion of a link does not imply endorsement of the content or its operators.

Children's Data

Our Services are not directed to children. We do not knowingly collect personal information from minors. If you have provided it to us in error, you can ask us to delete it. We currently have no actual knowledge that we "sell" or "share" the personal information of anyone under the age of 16 .

Security management and retention period

Absolute security cannot be guaranteed. Please be careful when transmitting sensitive information as transmission may not be secure. Retention periods vary based on factors such as maintaining your account, providing services, legal obligations, resolving disputes, and enforcing agreements and policies.

Your Rights and Choices

You may have the following rights, depending on your jurisdiction (subject to certain restrictions):

  • Access (Right to know) : Request access to personal information held
  • Right to deletion : Request deletion of personal information
  • Right to correction : Request correction of personal information
  • Data portability : Request for a copy or external transfer (under certain conditions)
  • Opt out of the sale and sharing of your information for targeted advertising : [here] You can exercise your rights through the Global Privacy Control in a supported browser. If you enable it, it will automatically be treated as an opt-out in some regions.
  • Shopify 's processing rights: https://privacy.shopify.com/en

We will not treat you unfavorably. By law, we may require you to submit proof of identity or representation. We will respond within the legal period.

Complaints

If you are unhappy with how we handle your personal information, please contact us using the details below. Depending on your location, you may have the right to appeal our decisions or lodge a complaint with a supervisory authority.

International Transfers

Your personal information may be transferred, stored and processed outside your country of residence. For transfers from the EEA /UK, we use lawful transfer mechanisms such as adequacy decisions or standard contractual clauses.

Changes to this Policy

We may update this Policy for operational, legal, or regulatory reasons. We will do so by posting this Policy on this page, reflecting the "Last Updated" date, and providing notice to you as necessary.

contact address

For privacy inquiries or to exercise your rights, please contact contact@awaitingfalkor.com Please contact us by email at

Privacy Policy

Awaiting Falkor operates this store and website (including all related information, content, features, tools, products, and services) and provides a curated shopping experience (the “Service”). The Service is powered by Shopify, which enables us to provide it. This Privacy Policy explains how we collect, use, and disclose personal information when you visit or use the Service, make purchases or other transactions, or otherwise interact with us. If there is any inconsistency between our Terms of Service and this Privacy Policy with respect to the collection, processing, and disclosure of personal information, this Privacy Policy controls .

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

“Personal Information” means information that identifies or is reasonably related to an identifiable individual (excluding anonymized data). Depending on your use and applicable laws, we may collect/process the following categories (including inferences):

  • Contact Information : name, address, billing/shipping address, phone number, email
  • Financial Information : credit/debit card details, account info, payment info/confirmations, transaction details (we do not store your card details)
  • Account Information : username, password, security questions, preferences
  • Transaction Information : viewed/carted/wishlisted items, purchases, returns, exchanges, cancellations, history
  • Communications with Us : information contained in customer support interactions
  • Device Information : device/browser/network data, IP address, identifiers
  • Usage Information : how/when you access the Service, navigation and interactions

Sources of Personal Information

  • Directly from you (account creation, visits/use, inquiries, other provision)
  • Automatically via devices/cookies and similar technologies
  • From service providers engaged to collect/process data on our behalf
  • From partners/other third parties

How We Use Personal Information

  • Provide, customize, improve the Service : perform contracts, process payments/orders, operate accounts, arrange shipping/returns/exchanges, enable reviews, recommend products, and personalize your experience
  • Marketing & advertising : send marketing/promotional messages; show personalized ads on and off the Service
  • Security & fraud prevention : authenticate accounts, secure payments/shopping, detect/investigate/respond to fraud/abuse/illegal acts; you are responsible for safeguarding your credentials
  • Communications : support, timely responses, relationship management
  • Legal reasons : comply with laws, respond to legal requests, handle disputes, enforce Terms/Policies

Disclosure of Personal Information

We may disclose information for legitimate purposes:

  • To Shopify, vendors, and third parties providing IT, payments, analytics, support, cloud, fulfillment, and shipping
  • To business/marketing partners for personalized advertising per their privacy policies. Depending on your region, you may have the right to opt out of the sale/share of personal information for targeted advertising → exercise here: [here]
  • At your instruction/consent (eg, shipping, social widgets, login integrations)
  • Within our affiliates/group companies
  • For business transactions or legal requests : mergers, insolvency, subpoenas, rights protection

Relationship with Shopify

The Service is hosted by Shopify, which processes personal information to provide/improve the Service. Information may be shared with Shopify and third parties located outside your country. Shopify may also use data collected from interactions with our store, other merchants, and Shopify to power enhanced features and is responsible for such processing. See:

External Websites and Links

Links to third-party sites/platforms may be included. Review their policies; we do not guarantee their privacy/security/accuracy. Information posted in public/semi-public spaces (eg, social platforms) may be viewable by others. Links do not imply endorsement unless expressly stated.

Children's Data

The Service is not directed to children. We do not knowingly collect data from minors. If provided in error, a parent/guardian may request deletion. We have no actual knowledge of “selling” or “sharing” personal information of individuals under 16.

Security and Retention

No security measure is perfect. Data transmitted to us may not be secure in transit; avoid sending sensitive data via insecure channels. Retention varies by account maintenance, service provision, legal obligations, dispute resolution, and enforcement needs.

Your Rights and Choices

Subject to region and circumstances (and legal limits), you may have:

  • Right of access/know your personal information we hold
  • Right to delete
  • Right to correction
  • Right to data portability (copy/transfer under certain conditions)
  • Opt-out of sale/share for targeted advertising : [here] . If your browser supports Global Privacy Control , we may treat it as an opt-out signal per regional laws. Shopify-specific rights: https://privacy.shopify.com/en

We will not discriminate against you for exercising your rights. We may verify your identity or authorized agent status before processing requests and will respond within statutory timeframes.

Complaints

If you have concerns about our practices, contact us below. Depending on your region, you may appeal our decision or lodge a complaint with your data protection authority.

International Transfers

Your data may be transferred, stored, and processed outside your country. For EEA/UK transfers, we use recognized mechanisms (eg, SCCs) where adequacy is not available.

Changes to this Policy

We may update this Policy for operational, legal, or regulatory reasons. Updates will be posted here with an updated “Last Updated” date and, where required, additional notice.

Contact

For questions or to exercise your rights, email contact@awaitingfalkor.com .